- Did you place your order on the weekend?
Since every set of inputs is manually reviewed before sending out confirmations, we do not send confirmations during the weekend when nobody is in the office. If you placed your order on Saturday or Sunday CST (-8:00 GMT), you will get your confirmation on Monday evening.
- Did you place your order today (on a weekday)?
Don't worry! Once we check your inputs, you'll get a confirmation. You can expect your HOTH Order Confirmation email by midnight CST on the weekday you order.
- Did you check your spam folder?
Some email filters don't like us because of the sheer volume of email that we send out every day. Unfortunately, your glorious confirmation may be laying in the dumps of your spam folder. Give it a hand and mark it "Not Spam."
- Still No Confirmation?
Please email Submit a Ticket Here with 1) Paypal Email, 2) Delivery Email AND 3) an alternate delivery email for us to send your confirmations to.